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Privacy Policy

What we collect when you book training, why we collect it, and what you can ask us to do with it.

Last updated · November 2026

1. Who we are

Project Rooted® is operated by Project ROOTED LLC, a California limited liability company ("we," "us," "our"). This policy covers this website, our booking flow, and the training services provided by our coaches.

Contact for anything privacy related: [email protected].

2. What we collect

We only collect what we need to run a training session safely and stay in touch about it.

You give us

  • Player details: name, age, playing position and playing level.
  • Contact details: email address and phone number, for the player or the parent or guardian booking on their behalf.
  • Notes you write: what you want to work on, injury history you choose to disclose, and anything else you put in the booking form.
  • Group size: how many players you are booking for, when you book a small group session.
  • Booking history: the sessions you request, reschedule or cancel.

We collect automatically

  • Technical data: IP address, browser type, device type and pages visited, generated by our hosting provider in standard server logs.
  • Local preferences: your language choice, stored in your own browser.

We do not ask for and do not want sensitive information such as Social Security numbers, financial account numbers or medical records. Please do not send those through the booking form.

Injury or health information you choose to disclose is sensitive personal information under California law. We use it only to coach the athlete safely and to prepare their program, and for no other purpose.

3. Children's privacy

Most of our athletes are minors, so this section matters.

  • A parent or legal guardian must make and hold the booking for any athlete under 18.
  • We do not knowingly collect personal information from a child under 13 except from a parent or guardian who provides it, and the booking form requires a parent or guardian to confirm consent before a booking for an athlete under 13 is submitted.
  • Notice to parents. For an athlete under 13 we collect only the child's name, age, position, playing level and any notes you choose to provide. We use it only to schedule and coach the session and to keep training records. We do not sell it. We share it only with the coaches delivering the session and the service providers needed to run the business. You may review your child's information, ask us to delete it, and refuse any further collection or use at any time by emailing [email protected].
  • If we learn we have collected information from a child under 13 without parental involvement, we delete it.
  • A parent or guardian can review, correct or ask us to delete their child's information at any time by emailing [email protected].

4. How we use it

  • To schedule, confirm and deliver training sessions.
  • To prepare a program appropriate to the athlete's age, position, level and disclosed injury history.
  • To contact you about a booking, a reschedule or a cancellation.
  • To keep session records so progress can be tracked from one block to the next.
  • To answer questions you send us.
  • To meet legal and insurance obligations, and to establish or defend legal claims.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

5. Who we share it with

  • Service providers who run parts of the service for us, such as website hosting, email and scheduling. They may only use the data to provide that service.
  • Our coaches, who need the booking details to prepare and deliver the session.
  • Payment processors, when you pay online. Card payments run through Stripe and PayPal, which receive your payment details and handle them under their own privacy policies: stripe.com/privacy and paypal.com/legalhub/privacy-full. We do not receive or store your full card number.
  • Legal and safety: if required by law, subpoena or court order, or where necessary to protect someone's safety.
  • Business transfer: if the business is sold or merged, information may transfer as part of that deal, under the same commitments in this policy.

Merchandise is sold separately at project-rooted.com, which runs on Shopify and is governed by Shopify's own privacy policy. Training bookings made here are not part of that store.

6. Cookies and local storage

  • We use browser local storage to remember your language preference. It stays on your device and you can clear it any time.
  • Our hosting provider may set strictly technical cookies needed to serve the site securely.
  • This site loads typefaces from Google Fonts, which receives your IP address as part of that request.
  • We do not run advertising or behavioural tracking pixels.

7. How long we keep it

  • Booking and session records: kept while the athlete trains with us, and afterwards as long as needed for progress history, insurance and legal purposes.
  • Enquiries that never become bookings: deleted within 24 months.
  • Server logs: retained by the hosting provider for a short period on a rolling basis.

8. Your privacy rights

If you are a California resident, the CCPA and CPRA give you the right to:

  • Know what personal information we hold about you, and where it came from.
  • Access a copy of it.
  • Correct information that is wrong.
  • Delete information we hold about you, subject to what we are legally required to keep.
  • Opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of.
  • Not be discriminated against for exercising these rights. Exercising them will never affect your access to training.

Email [email protected] with the request. We will verify it, and a parent or guardian makes the request for an athlete under 18. We aim to respond within 45 days.

Depending on where you live you may have similar rights under other state laws or, where applicable, the GDPR. We will honour requests we can reasonably verify regardless of the state you live in.

9. Security

We use encrypted connections, access controls and providers that maintain their own security programs. No system is perfect, so we keep the data we hold to the minimum needed to coach safely.

10. Changes and contact

If this policy changes materially we update the date at the top of the page. Significant changes affecting how we use information already collected will be announced by email to active clients.

Questions, requests or complaints: [email protected].